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Customer Service / Ratonga Kiritaki - Lexicon

support
tautoko
customer
kaihoko
service
ratonga
help
awhina
assistance
awhina
response
whakautu
feedback
urupare
satisfaction
te pai
resolution
whakatau
agent
kaihoko
inquiry
pakirehua
communication
whakawhitiwhitinga korero
issue
take
problem
raruraru
contact
whakapā
call
karanga
ticket
tikiti
chat
kōrerorero
resolution
whakatau
quality
kounga
helpdesk
papa awhina
escalation
pikinga
supportive
tautoko
follow-up
whaiwhai
guidance
arata'iraa
response-time
wa whakautu
complaint
amuamu
empathy
aroha
interaction
taunekeneke
professionalism
ngaiotanga
resolution-time
wa whakatau
loyalty
pono
efficiency
whai huatanga
cooperation
mahi tahi
assurance
whakapumautanga
clarification
whakamaramatanga
accessibility
urunga
availability
wātea
courtesy
atawhai
engagement
whakaurunga
information
nga korero
solution
otinga
teamwork
mahi tahi
training
whakangungu
usability
te whakamahi
call-center
pokapū karanga
agent-performance
mahi-kaiwhakahaere
multichannel
hongere maha
self-service
mahi whaiaro
scripting
tuhi tuhi