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Pelayanan pelanggan / Customer Service - Lexicon

mendukung
support
pelanggan
customer
melayani
service
membantu
help
bantuan
assistance
tanggapan
response
masukan
feedback
kepuasan
satisfaction
resolusi
resolution
agen
agent
pertanyaan
inquiry
komunikasi
communication
masalah
issue
masalah
problem
kontak
contact
panggilan
call
tiket
ticket
mengobrol
chat
resolusi
resolution
kualitas
quality
meja bantuan
helpdesk
eskalasi
escalation
mendukung
supportive
menindaklanjuti
follow-up
panduan
guidance
waktu respons
response-time
keluhan
complaint
empati
empathy
interaksi
interaction
profesionalisme
professionalism
waktu resolusi
resolution-time
loyalitas
loyalty
efisiensi
efficiency
kerja sama
cooperation
jaminan
assurance
klarifikasi
clarification
aksesibilitas
accessibility
tersedianya
availability
kesopanan
courtesy
pertunangan
engagement
informasi
information
larutan
solution
kerja sama
teamwork
pelatihan
training
kegunaan
usability
pusat panggilan
call-center
kinerja agen
agent-performance
multisaluran
multichannel
swalayan
self-service
penulisan naskah
scripting